At Gavree LLC, we’re committed to providing our customers with high-quality auto parts. If you’re not satisfied with your purchase, we offer a clear return and refund process to ensure a hassle-free shopping experience.
- Return Policy
Return Period: Customers can return products within 30 days of receiving them.
Return Requirements:
Products must be unused and in their original packaging, including tags and all accessories.
Return Procedure:
Contact our Customer Service team to obtain a Return Merchandise Authorization (RMA number).
Prepare the return item and related documentation according to the Customer Service team’s instructions.
Send the product back using the recommended shipping method and retain proof of shipping.
- Refund Policy
Refund Processing Time: Once we receive the returned item and verify that it’s eligible for return, we typically process your refund within 5-7 business days.
Refund Method: Refunds will be processed using your original payment method. If you paid by credit card, the refund will appear on your credit card account. Processing time may vary depending on the bank. - Shipping Policy
If the return is due to our error (e.g., the wrong item or a defective product), we will cover the return shipping costs.
If the return is due to customer-related reasons (e.g., unsuitable product, change of mind, etc.), the customer is responsible for the return shipping costs. - Defective Items
If the item you received is defective or damaged, please contact our Customer Service Team immediately. We will assist you with an exchange or refund and provide a prepaid return label.